The various general ways that people prefer to communicate with others are known as communication styles. It is comparable to how our various personal styles affect how we appear to others. It encompasses both verbal and nonverbal communication.
We need to be aware of the various workplace communication etiquette in order to improve the quality of our interactions. The four prevalent workplace communication styles, how to recognize them, and advice for dealing with coworkers who use these various styles are all covered in this article.
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Passive Communication Style
Passive communicators are typically very silent. They can resist arguments and never take a stand or assert themselves. They don’t express their worries or emotions, which makes it difficult for coworkers to relate to them or offer support. hey usually avoid expressing their thoughts and feelings. Misunderstandings therefore frequently occur with them.
They might let others lead conversations if they are uncomfortable making eye contact. Apart from that, some of the identifications of a passive communicator are-
- Poor posture
- Soft voice
- Apologetic behavior
Examples of phrases that a Passive Communicator would use-
- “It isn’t all that important.”
- “I want peace.”
Consider these methods when working with a passive communicator:
Focus the conversation on finding a solution to a problem when dealing with a passive communicator. Avoid being hostile or enraged; doing so might cause them to stop responding. You must realize, though, that they might not always be honest about their needs and feelings.
Even when they are unwilling to do something, they might still consent. The best strategy is to come across as confident, upbeat, and convincing. You can also start one-on-one conversations with passive communicators because they tend to be more private.
Ask them for advice and ideas while using more general language to allow for plenty of responses. You must be patient during periods of silence because they may need some time to respond.
Aggressive Communication Style
Often at the expense of others, aggressive communicators tend to dominate conversations and frequently express their thoughts and feelings. Additionally, they might act without first thinking, which can harm relationships and reduce productivity at work. In some leadership situations, an aggressive communication style may be respected, but it can be intimidating to those who respond better to a calmer style.
These are a few signs of an aggressive communicator:
- Interrupting people while they’re speaking
- Invading personal spaces
- Presenting an overbearing posture
- Using aggressive gestures
- Maintaining intense eye contact
Consider these methods when working with an aggressive communicator:
- Be composed and assertive. An aggressive communicator tends to be intimidating, so try not to let that happen. Your conversation should center on a practical solution to the problem.
- Talk in a professional manner. Keep personal concerns and feelings out of the conversation.
- Be able to tell when to leave. If the aggressive communicator becomes too demanding or you no longer feel like you are progressing in the right direction, leave the situation.
In the workplace, developing strong relationships may be difficult if you have an aggressive communication style. You might be able to control some of your aggressive tendencies by developing more positive communication skills. Also helpful is reducing the amount of stress in your life. By exercising regularly and engaging in mindfulness or meditation, you can take a healthy approach to cope with stressors.
Passive-aggressive Communication Style
On the surface, passive-aggressive communicators seem passive, but their actions frequently stem from more aggressive motivations. Even though they may seem agreeable in their words, they frequently contradict themselves in their deeds. They have the ability to covertly influence events to their advantage.
Although it isn’t always the case, some passive-aggressive communicators adopt this strategy because they feel manipulated or out of control. Passive-aggressive communicators may use the following approaches:
- Using sarcasm
- Exhibiting denial
- Presenting a happy face when they’re clearly upset
- Giving the silent treatment
Even after verbal assurances, a passive-aggressive communicator may undermine your efforts if you’re dealing with them. Consider the following approaches when dealing with a passive-aggressive communicator:
- Don’t leave room for misunderstanding or complication; instead, be specific in your requests.
- Confront inappropriate behavior. Discuss their actions with them directly. If your conversation doesn’t result in a change, you might think about involving a manager.
- Request their opinion on it. In one-on-one conversations, blatantly ask them for their opinion in an effort to elicit open communication.
Find opportunities to express your thoughts and needs in an open manner if you tend to be passive-aggressive. To feel heard and to know that you are acting to directly address a situation, find a way to pursue open and honest lines of communication.
Assertive Communication Style
The most effective communicators are those who are assertive but not domineering in their communication style. They engage in active listening while taking into account the needs of others, and communicating their desires, expectations, thoughts, and emotions. They are not afraid to take on challenges but also know when to say no.
In any situation, assertive communicators often balance their own rights with the rights of others to protect both sides. Signs of an assertive communicator include:
- Extensive gestures
- Good pose
- Good eye contact
- A clear voice
Examples of phrases that an aggressive communicator would use include:
- “You’re mistaken, and I’m right.”
- “No matter what, I’ll have my way.”
- “It’s all your fault.”
Consider the following approaches when dealing with an assertive communicator:
Encourage an assertive communicator you know to express their ideas. It is important to understand and develop assertive communication and behavior. Anger and stress can be managed by it. Additionally, it will help you deal better with aggressive, passive-aggressive, and passive communication styles.